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Program Manager III, Community Manager, Geo Local Guides
Posted 1 weeks ago
Job Description
- Serve as the strategic owner of our external community forum - Local Guides Connect - overseeing day-to-day operations, moderation standards, growth opportunities and platform health.
- Manage relationships with external vendors and moderation partners to ensure high-quality support and engagement and on-time delivery of services.
- Identify, nurture, and build strong individual relationships with our most active community members, turning them into advocates for Google Maps.
- Develop and execute long-term, community-centric roadmaps and initiatives that grow and maintain a thriving community and ecosystem of Google Maps contributors in partnership with marketing, product, engineering, UX, data analytics.
- Act as an internal advocate for the community, defining reusable processes to distill user feedback into actionable insights and surface for Product and Engineering teams.