Guest Services WA

Position Summary:
The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire 
experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service 
Associate is able to work with like-minded individuals who share in their excitement and passion 
for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in 
feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales 
position.
Duties and Responsibilities:
• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The 
Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and 
demonstrating products on guests, and benefits and savings of Wax Passes and consistency with 
waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking 
product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name 
tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not 
scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring 
the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Knowledge and Skill Requirements:
High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.