Inside Sales Representative

The Role: Reporting to the Inside Sales Manager, the Inside Sales Representative will provide sales support to Customers, Inside Sales Engineers and Field Sales Engineers. As the Inside Sales Representative, you will process customer requests for quote, review and enter purchase orders, process Return Material Authorization (RMA) requests, and facilitate order expedites as required to provide internal and external customers with the best possible customer service. Your Responsibilities: Secure purchase orders and manage customers’ expectations Coordinates customer requirements with sales, manufacturing, marketing engineering Processes requests for quote Conducts extensive reviews of customer purchase orders for accuracy Performs accurate and efficient customer order entry Administrates order expedite requests Provides notification of late shipments to customers Facilitates communication between Credit Department and customers on payment delays Initiates Return Material Authorizations Addresses customer inquiries promptly Initiates review of pricing, when appropriate, to ensure profitability Continually seeks and shares strategies for enhanced sales and service Notifies sales management immediately of any business at risk situations Supports reception desk and Customer Service as necessary Requirements: Associate’s degree in a related field or 2-3 years direct sales or customer service experience and/or a combination of education and experience Strong technical curiosity and problem‑solving ability to learn, support, and configure engineered solutions for customer applications Familiar with the use of Windows based PC’s and programs (MS Office programs mandatory) Must be able to multi-task as well as possess a strong sense of urgency Excellent verbal and written communications skills with a strong service mindset Must work well within a team or independently and demonstrate initiative and drive for results Ability to communicate clearly and effectively in a professional business environment Approachable and friendly with strong customer service orientation Ability to complete individual responsibilities while collaborating with Team Members Detail orientated and enjoys a hardworking, fast-paced environment Pay Range: $39,000 - $55,000