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Job Description
- Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
- Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
- Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
- Continuously learn and adapt to emerging technologies.
- Ensure compliance with security protocols and handle sensitive data responsibly.
- Assist in the development of online knowledge base.
- Collaborate with department projects or testing.
- Works established schedule, with other hours as needed.
- Performs other related duties as assigned.