Product Support Manager, Core Account Access and Security at Google

Represent the user by providing quantitative and qualitative insights and analysis to the core product area for identity and age verification operations.
Contribute to the evolution of the user experience strategy by analyzing product and market landscapes to identify improvement opportunities.
Use internal tools, logs, and data to troubleshoot issues and identify scalable solutions through tool, training, or process improvements.
Plan and execute innovation projects, including piloting and optimizing new processes to meet international product goals.
Collaborate with Support, Product, and Engineering partners to drive proposals that improve the end user experience and ensure resolution of top user issues. Manage stakeholder expectations and communicate project knowledge and priorities to internal teams and external partners.

Product Support Manager, Core Account Access and Security