General Services Deputy Director

GENERAL STATEMENT OF DUTIES
The Deputy Director for General Services is a management-level position that assists in directing the day-to-day operations of the General Services Maintenance, Life Safety, Fleet, and Building Operations functions. Work includes organizing, planning, coordinating, evaluating, and directing the work of professional, skilled and semi-skilled technical staff and other support services employees, and ensuring all County-owned facilities are maintained both structurally and mechanically to provide a safe and comfortable environment for visitors and employees.  This position is also responsible for operating County-owned and leased parking lots per Guilford County’s Parking Policy, providing mail services for all County departments, and Fleet operations.

DISTINGUISHING FEATURES OF THIS CLASS
The employee will prepare, review, and analyze reports and present budgets; hire, plan, and supervise staff.  Develop, implement, and evaluate short and long-range goals and objectives based on assessment of building maintenance needs; develop and implement policies, procedures and performance standards.  Maintain all county facilities and equipment to ensure they remain in optimal condition and that repairs are carried out promptly.  Supports contracted services (janitorial, landscape, trash, etc.), negotiates contracts, monitors standards, and ensures contractual compliance.  Supervision and progress are checked through review of reports.  Employee work also requires participation in personnel-related functions, including but not limited to employment,professional development,mentoring, coaching, and disciplinary actions.  Work involves coordination with the county budget and fiscal offices.  Work is supervised by the Director and is reviewed through conferences, performance reports, review of repair records and budget reports, and by any internal audit.  Success will be measured by the effectiveness in executing the consolidated department’s work plan, while collaboratively engaging all levels of staff in the ongoing continuous quality improvement and strategic planning process.DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to:

• Establishes and develops work standards and specifications for the effective operation of the Maintenance team.  
• Reviews and revises existing policies and procedures to determine their practical application.
• Ensure employees provide excellent customer service to other county departments, as well as their employees and visitors, while dealing with issues that arise.  Also ensures work is performed safely and in accordance with State & Federal Regulations.
• Enforces Guilford County’s Parking Policy.
• Oversee the internal and external mail services for County Departments to ensure operating efficiency.  
• Selects staff or delegates responsibility for staff selection to subordinate supervisors. Reviews and prepares performance evaluations, recommends promotions and dismissals and makes decisions regarding staff eligibility for incentive pay awards.
• Meets Court and Detention Center maintenance and repair need as mandated by the North Carolina General Statutes.
• Subject to work during urgent/emergency situations and work during inclement weather.
• Performs other duties as assigned.

RECRUITMENT STANDARDS

Knowledge, Skills and Abilities

• Considerable knowledge of governmental budgeting and purchasing practices and procedures.
• Considerable knowledge of building maintenance and construction practices and methods.
• Considerable knowledge of costs of maintenance and repair.
• Considerable knowledge of Munis, PowerPoint, Word, and Excel software.
• Working knowledge of standard mechanical, electrical and plumbing operations and repair methods.
• Knowledge of vehicle uses specifications, service requirements, function and purpose.
• Knowledge of vehicle maintenance and inventory control.
• Knowledge of practice and use of public vehicles used in transportation services.
• Experience developing, bidding, awarding and managing service, maintenance and construction contracts.
• Ability to plan and supervise the work of skilled, semi-skilled and administrative subordinates.
• Ability to read and interpret blueprints, sketches, and detailed drawings.
• Ability to handle controversial situations objectively and discreetly. 
• Ability to present ideas and recommendations clearly and concisely, both orally and in writing. 
• Ability to establish and maintain working relationships with department heads, agency heads, contractors, vendors, community groups and the public.
• Ability to multi-task.
• On-call or after-hours duties as needed.

MINIMUM QUALIFICATIONS

Graduation from a four-year college or university in engineering, construction management, physical sciences, or business administration and eight years of experience in the facilities maintenance and building trades with at least two years of experience in supervision OR a two year degree in engineering, construction management, physical sciences, or business administration and ten years of experience in the facilities maintenance and building trades with at least two years of experience in supervision.

Physical Demands

An employee in this position must be able to physically perform the basic life operational functions of walking, fingering, grasping, talking, hearing, and repetitive motions.  The employee must be able to perform sedentary work exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.

Working Conditions

Work is performed primarily in an office setting.  Operates standard office equipment, including a personal computer, calculator, copy machine, and telephone.  Drives County vehicle to County-owned and or operated facilities.  

Driving is Essential 

Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business.  Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements.   However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process.  They can provide additional detailed information on which to base various personnel actions and can assist management in making legally defensible personnel decisions.