Program Assistant

The Program Assistant provides receptionist duties and support services such as case filing, copying, and scanning documents.  

• Provides quality customer service when greeting individuals either by phone or in person 

• Provides technical assistance with distributing and sorting mail, assembling packets, and send and receiving information 

• Gathers, reviews and maintains client information for files and assures compliance standards are met 

• Assists with keeping children and family information up to date in the client management system 

• May purchase and maintain office inventory 

• May take minutes at meetings 

• Assures confidentiality of all data and information 

• Reports critical incidents to DFPS verbally within 12 hours, written within 24 hours 

• Maintain strict confidentiality of client’s personal and health information and agency propriety data, adhering to HIPPA regulations and company policies 

• Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms 

• Is knowledgeable of and follows all safety procedures.  

• Reports unusual incidents through appropriate Risk Management, clinical and 

• Ensures clients’ rights are protected