Field Service Technician

Join our team as a Field Service Technician

We are looking for a committed and reliable Field Service Technician to be part of our Service team, delivering high-quality support to our clients. This role is ideal for someone with strong technical skills who takes ownership of their work and enjoys contributing as an individual while working collaboratively.

Key Responsibilities

• Comply with all Health, Safety and Environmental policies
• Support organisational objectives and company policies
• Carry out assigned tasks including installation, training, repair, and maintenance of equipment in a timely manner to ensure customer satisfaction
• Work closely with the Shift Lead to review equipment issues and performance, and assist in preparing customer reports
• Ensure all tools and test equipment are properly calibrated, maintained, and in good working condition
• Provide technical support to customers and other service professionals when required
• Support ad-hoc tasks and project work as assigned
• Maintain clear and effective communication, both verbal and written
• Exercise cost awareness and take steps to minimise expenses wherever possible
• Perform any other duties assigned by the Shift Lead, including participation in overseas projects
• We are looking for someone who is technically competent, dependable, and able to work both independently and as part of a team.

Education and Training

Diploma or equivalent technical training in Electrical, Electronic, IT, Hydraulics, or Air-Conditioning Systems. Candidates with a Higher Nitec qualification and relevant hands-on experience will also be considered.

Experience

Minimum of 2–3 years of experience in troubleshooting and performing field repairs on electrical and electronic systems and equipment.

Knowledge and Skills

Strong communication skills with a customer-focused mindset and ability to work effectively in a team. Must be responsive and attentive to customer needs at all times. A valid Class 3 driving licence is highly preferred.

Supervision

This role does not primarily involve supervision. However, there may be opportunities to oversee others on a project basis when required.

Physical and Mental Requirements

Well-organised with strong communication and interpersonal skills, and the ability to multitask effectively. Demonstrates good customer service skills and can handle high-pressure situations professionally. Self-motivated, reliable, accountable, and able to work independently with initiative. Physically and mentally fit. A positive attitude, good sense of urgency, integrity, and willingness to collaborate as part of a team are highly valued.

Work Environment

This role is primarily based at customer sites. Work locations may include airports, correctional facilities, courthouses, cruise ships, and other operational environments as required by the Line Manager

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)