Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry

职务描述

As a Field Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.

职位介绍：

Essential Responsibilities:

1. Maintain all models specific to a modality in the assigned area.

2. Perform total system level trouble-shooting on complex multi-symptom problems.

3. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.

4. Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.

5. Assist in the growth and direction of business in geographic area.

6. Responsible for Warranty and PMS contract cost control.

7. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).

8. Play a leading role in complex and multifunctional rooms.

9. Share best practices.

10. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements:

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

2. Complete all planned Quality & Compliance training within the defined deadlines.

3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

5. Ensure timely dispatch closure.

6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.

7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

8. Qualified to degree level or equivalent.

9. Technical and analytical skills, with between two and four years of Field Services experience.

10. Comprehensive knowledge of a specific modality or multi-modalities.

11. Sought by others for guidance and advice.

12. Proficiency in English. Ability to work independently with minimum direction.

13. High work standards and quality.

14. Shows Initiative and motivation.

15. Plans and organizes work effectively.

16. Excellent communication skills, listening skills, and interpersonal skills.

17. Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

职位介绍：

作为一名现场服务工程师，您将负责在指定区域内与客户代表建立并保持良好的人际关系，确保客户满意度，并负责维护与某一成像设备（或多种设备）相关的所有型号设备的正常运行。

主要职责：

• 负责指定区域内某一成像设备所有型号的维护工作。
• 对复杂的多症状问题进行全系统级故障排查。
• 每天与医生和技术人员就设备状态问题保持沟通，以确保主要客户的满意度。
• 协助销售拜访，必要时帮助培训他人，并识别销售机会，及时与销售团队沟通。
• 协助推动公司在所属地理区域的业务增长和发展方向。
• 负责保修和预防性维护服务（PMS）合同的成本控制。
• 按时完成所有行政任务（例如，确保按时完成所负责客户的FMI和PMS检查文档）。
• 在复杂和多功能房间中发挥主导作用。
• 分享最佳实践经验。
• 维护符合ISO 9001标准的有效质量体系和项目，依据GE服务质量政策声明执行。

任职资格/要求：

• 熟悉并遵守GE医疗集团的质量手册、质量管理体系、质量政策、质量目标以及适用的法律法规。
• 在规定期限内完成所有计划中的质量与合规培训。
• 立即向质量管理部门报告任何客户相关的质量问题或合规问题。
• 立即向质量管理部门报告任何个人相关的质量问题或合规问题。
• 确保及时关闭服务派遣任务。
• 确保在规定时间内完成所有现场修改指令（FMI）。
• 通过识别并适当上报流程和产品质量差距，积极参与持续改进活动，并在可能的情况下提出解决方案。
• 拥有本科学历或同等经验。
• 具备技术和分析能力，拥有2至4年的现场服务经验。
• 对某一成像设备或多设备具有全面的知识。
• 被他人视为可寻求指导和建议的对象。
• 精通英语，能够在最少指导下独立工作。
• 工作标准高，注重质量。
• 主动积极，有上进心。
• 能有效计划和组织工作。
• 拥有出色的沟通能力、倾听技巧和人际交往能力。
• 客户意识强，能够以策略性和高效的方式处理不同意见（例如通过影响而非指挥来达成共识）。

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information