SERVICE CONCIERGE/RECEPTIONIST

Ford Spring Hill is looking for an energetic and friendly Service Concierge to join their team. This is a highly valued position as you must interact with our customers in a professional and courteous manner, set service appointments and manage Client Services.

 

 

 

 

JOB QUALIFICATIONS

• Understand and utilize basic math skills.
• Comprehend Repair Order and warranty processes.
• Perform standard office duties such as filing, computer skills, faxing.
• Good communication skills; able to effectively and professionally communicate with internal and external customers including: customers, vendors, managers, office staff and all other company employees.
• Experience using computer and credit card machines preferred.

• Receive incoming Service calls, schedule appointments, quote prices, coordinate pick-ups / deliveries.
• Follow-up on quotes and maintain accurate notes.
• Track Special Order Parts (SOP). Verify accuracy and receipt of part(s), review history for prior completion, call customer to set appointment.
• Capable of prioritizing work, recognizing urgency of greeting Sales and Service customers in a friendly and professional manner.
• Must be able to meet and maintain (preferably, exceed) all expectations set by department manager.
• Meet client needs: set appointments, arrange transportation and other service needs within the established CSI guidelines.
• Work well in a team environment and support Service drive staff.
• Must be able to work all scheduled hours, including overtime and weekends, if necessary.
• Properly close ROs.
• Perform other tasks as assigned by department manager.
• Must be able to perform all essential functions with or without reasonable accommodation.

 

WHAT WE HAVE TO OFFER

 

• Paid training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401(k) retirement plan with company match.
• Company provided basic life insurance to all full-time eligible employees an amount of 1x your salary at no cost to you.
• Family owned, values-driven culture built on integrity, professionalism, excellence, and teamwork.

DFWP/EOE