Business Requirement Analyst

• Elicit, analyse, and manage business requirements by organizing and leading workshops, interviews, and stakeholder meetings across business and technical teams.
• Act as the key liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Define, document, and maintain detailed business and functional requirements using standardized templates and tools.
• Analyse existing business processes, identify inefficiencies, and propose improvements to optimize workflows and organizational performance.
• Develop and maintain business process models, value streams, and analytical documentation using approved modelling methodologies and tools.
• Conduct impact analysis, gap analysis, feasibility studies, and SWOT analysis to support strategic decision-making.
• Collect, analyse, and interpret data to provide actionable recommendations for process optimization and system improvements.
• Diagnose issues in existing systems, perform root-cause analysis, and define requirements for corrective actions and enhancements.
• Support quality assurance activities, ensuring that delivered solutions meet business requirements and agreed specifications.
• Collaborate with UX/UI teams to design and validate low-fidelity wireframes and ensure alignment between user requirements and system design.
• Contribute to user acceptance testing activities, including drafting use cases and validating system functionality against requirements.
• Ensure business requirements are accurately captured, prioritized, and tracked in systems such as JIRA for Agile development cycles.
• Provide Level 2 functional support to end users, analysing and resolving complex issues escalated from the Service Desk.
• Produce, maintain, and continuously update high-quality documentation, reports, and presentations.
• Recommend and implement strategies to streamline processes and enhance operational efficiency.
• Support and contribute to the preparation and delivery of training sessions for end users and team members.

Education & Certifications

• University degree in computer science, information systems, business administration, or a related field.
• Relevant certifications in Business Analysis or related domains are considered an asset (e.g., CCBA or equivalent).

Experience & Knowledge

• Proven experience in business analysis within large organizations and complex information systems environments.
• Strong experience in requirements gathering, stakeholder management, and business process analysis.
• Experience working with Agile/Scrum methodologies and tools such as JIRA.
• Hands-on experience in business process modelling and analysis using industry-standard tools.
• Experience conducting feasibility studies, impact assessments, and gap analyses.
• Familiarity with software quality assurance processes and user acceptance testing practices.
• Experience diagnosing system issues and performing root-cause analysis.
• Knowledge of UX/UI concepts, including wireframing and user-centered design principles.
• Understanding of information systems, ICT environments, and business process optimization.
• Experience working in international and multicultural environments.

Skills

• Excellent communication skills, with the ability to convey complex information clearly to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills in complex business environments.
• Ability to produce high-quality documentation, reports, and business cases.
• Strong stakeholder management and facilitation skills, including leading workshops and discussions.
• Proficiency in business process modelling and analytical tools.
• Attention to detail and adherence to quality and ICT security standards.
• Ability to manage priorities effectively in dynamic and multi-stakeholder environments.
• Strong presentation skills for delivering findings, recommendations, and training sessions.
• Collaborative mindset with the ability to work across multidisciplinary teams.
• Adaptability and proactive approach to continuous improvement and process optimization.