Candidate must have the ability to lead, drive and manage the inside operations with the organization to continuously provide dedicated support and resource to drive efficiency and customer focused results.
Good communication and interpersonal skills, with the ability to motivate and drive a team of people.
Good organizing, planning and coordinating skills,
Ability to maintain information in an efficient manner.
Good knowledge of contract negotiation/supplier management.
Strong analytical and reporting skills
Sound knowledge of performance management

Candidates must possess a minimum of first degree in relevant discipline with a minimum of second class upper division/upper credit.
Must have at least 10 years Cognate experience in support Environment with Customer Engineer Experience.
Experience in Service management and Support
Must have managed at least 5 support engineers
Must be ITIL Certified

Please send your CV to [email protected]

Apply through this link - http://www.lextorahjobs.com/vacancies/view/952

SERVICE DELIVERY MANAGER

Job Description