Customer Service Representative

About Us:

At PetDocks Veterinary Hospital, we’re proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest.

Job Summary:

We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.

Key Responsibilities:

• Greet clients and their pets with warmth and professionalism.

• Schedule appointments and manage the clinic calendar efficiently.

• Answer phone calls and respond to inquiries promptly and accurately.

• Maintain client records and update information as needed.

• Process payments and handle billing inquiries.

• Assist with administrative tasks such as filing, faxing, and data entry.

• Ensure the reception area is clean and welcoming.

• Coordinate with veterinary staff to provide seamless patient care.

• Handle client concerns and escalate issues to management when necessary.

• Stay informed about clinic services and promotions to inform clients.

Qualifications:

• High school diploma or equivalent; additional education or certification in office administration is a plus.

• Previous experience in a veterinary or medical office setting preferred.

• Strong organizational skills and attention to detail.

• Proficient in Microsoft Office Suite and comfortable with practice management software.

• Excellent interpersonal and communication skills.

• Ability to multitask and handle a fast-paced environment.

• Compassionate and patient demeanor with a love for animals.

• Availability to work flexible hours, including some weekends and holidays.

Benefits:

• Competitive salary

• Health and dental insurance

• Paid time off

• Employee discounts on veterinary services

• Opportunities for professional development

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

#LI-MW1

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.