Lead Residential Plumbing Technician

Job Description:

3. Responsibilities

Lead Plumbing Technician

• Lead and manage residential plumbing jobs from start to finish.
• Serve as the primary point of contact for customers and team members.
• Ensure compliance with all local plumbing codes, safety standards, and company policies.
• Provide expert-level troubleshooting, diagnostics, and problem resolution.
• Supervise and train junior technicians, ensuring proper procedures are followed.
• Maintain an organized, safe, and clean worksite.
• Order all necessary parts for sold work or coordinate with warehouse manager.
• Coordinate with office staff and dispatch for efficient scheduling and job planning.
• Ensure accurate completion of work orders, invoices, and other necessary documentation.
• Provide top-quality service that exceeds customer expectations.

4. Procedure

4.1 Pre-Job Planning

Review Work Order

• Review work orders, service history, and any special customer requests before arriving at the job site.
• Ensure that necessary tools, parts, and equipment are prepared.

Job Site Preparation

• Call the customer ahead of arrival to confirm the appointment time.
• Arrive on time with a professional demeanor and fully prepared to work.
• Introduce yourself to the customer, explain the scope of work, and answer any initial questions.
• Evaluate the worksite for safety hazards and take appropriate precautions.
• Set up protective coverings to prevent any damage to customer property (e.g., floor mats, drop cloths).

4.2 Job Execution

Assessment and Diagnosis

• Conduct a thorough assessment of the plumbing issue or system.
• Use advanced diagnostic tools as necessary to accurately identify problems.
• Provide the customer with clear, written solutions for the work.

Execution of Work

• Follow company protocols for all plumbing repairs and installations.
• Ensure compliance with all applicable plumbing codes and safety standards.
• Maintain communication with the customer throughout the job to keep them informed of progress.
• Guide and mentor junior technicians on best practices and troubleshooting.

Quality Control

• Double-check and test all work for quality and safety before declaring the job complete.
• Test systems to ensure full functionality and leak-free performance.
• Address any customer concerns immediately and ensure 100% satisfaction before leaving the job site.

4.3 Post-Job Procedures

Cleanup

• Ensure the worksite is left clean, removing any debris or leftover materials. Leave the jobsite cleaner than when you arrived.
• Replace any furniture or items moved to access the plumbing system.

Customer Interaction

• Review the work completed with the customer, explaining any repairs or maintenance performed.
• Provide recommendations for future maintenance, if necessary.
• Collect payment and provide a receipt or invoice for the service.

Documentation

• Complete all necessary documentation, including work orders, billing, and job notes, ST forms, photos etc.
• Submit completed paperwork to the ST within the designated time frame.

Follow-Up

• Ensure that any follow-up appointments or maintenance services are scheduled based on flow of office/parts ordering if needed.
• Contact the office for any additional parts or materials required to close out the job.

5. Safety and Compliance

• Follow all company safety protocols and use personal protective equipment (PPE) as required.
• Comply with OSHA standards, plumbing codes, and all local regulatory requirements.
• Immediately report any on-site accidents, incidents, or unsafe conditions to management.

6. Tools and Equipment

• Maintain and ensure proper functioning of all tools and equipment.
• Conduct pre- and post-job checks of tools to ensure they are in good working condition.
• Report any damaged or malfunctioning tools to management immediately for repair or replacement.

7. Training and Development

• Attend or schedule regular training sessions on new technologies, equipment, and procedures.
• Mentor junior technicians and provide hands-on training as required.
• Stay updated on changes in plumbing codes, safety standards, and best practices.

8. Performance Metrics

• Job completion within estimated time and budget.
• Customer satisfaction and positive feedback.
• Zero safety incidents or violations.
• Accurate and timely submission of paperwork.

9. Emergency Procedures

• In case of an emergency (e.g., gas leaks, water damage), follow the company’s emergency response plan.
• Ensure the safety of all persons on-site and contact emergency services if required.
• Report emergencies to management immediately for further instructions.

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.