DENTAL/OPTOMETRIC RECEPTIONIST

SUMMARY OF POSITION:

Assist patients to effectively utilize dental services and perform a variety of general clerical duties. Handle all billing activities of the department.

ESSENTIAL JOB FUNCTIONS:

• Greet clients and answer phones courteously for the clinic. Direct clients to appropriate services as needed.
• Explain NEMS’ system and clinic services to new clients.
• Direct and escort clients to assigned operatories. 
• Handle schedules/appointments for patients and clinic providers.
• Keep track of DentiCal or insurance authorization and schedule appointment accordingly. 
• Handle dental records: filing appropriate information in dental charts and in NextGen system, file X-rays, request charts from Medical Department as needed, prep charts and superbills for scheduled clients.
• Obtain Denti-Cal / Medi-Cal stickers from clients. Verify Denti-Cal eligibility. 
• Handle cash register, check client’s balance and obtain payment from responsible party.
• Prepare and audit charge and receipt summary at the end of the day make corrections to data entry if needed. 
• Handle daily clerical duties: typing, filing, office supplies, receiving and sorting mail, etc.
• Handle/process/file all type of billing in the department, including Medi-Cal / Denti-Cal, Medicare, and private insurance. 
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

• Minimum high school degree and at least 2 years of similar work experience.
• Prior training and experience in dental insurance billing is preferred.
• Knowledge of dental terminology and ability to read radiographs to facilitate insurance billing is highly preferred.
• Ability to handle computer data entry (EPIC).

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent Chinese speaker (Cantonese and Mandarin) required
• Fluent in other languages are an asset.

STATUS:

This is an FLSA Non-exempt position.

This is not an OSHA high-risk position.