The Client Specialist at BBD provides service and support for internal and external clients. They work in a dynamic environment and as a team to process transactions related to full cycle group benefits administration. This Customer Success role provides value to our clients through daily customer service, leveraging technology, communication skills, and responsiveness in order to
maintain a block of BBD’s clients.

The Client Specialist will:

• Support the Achievement of Customer Success Outcomes

• Process all transactions related to full cycle of group benefit administration Anticipate, recommend solutions and make decisions based on the needs of the client

• Accountable for prompt response (24-48 hours)

• Responsible for complete and accurate documentation of plan member changes

• Strive for continuous improvement of all processes

• Adapt and support changing needs of Customer Success team

• Accountable for understanding all of BBD’s internal and client facing technology Support and promote use of BBD’s technologies for all clients

• Research, investigate and provide client focused solutions

To be successful as a Client Specialist, you will need: 

• One- to two-years of related work experience (industry/professional office setting)

• Knowledge of current insurance marketplace an asset Exceptional communication skills, both written and verbal Ability to work independently and in group setting and handle multiple tasks and responsibilities

• To be capable of performing well in a deadline-driven environment with cyclical work and frequent interruptions

• Strong decision making and problem-solving skills Computer proficiency in MS Office: Word, Excel, and databases

• A positive attitude, strong team player and customer focused

What's in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

Benefits by Design (BBD), a Division of People Corporation, is a trusted provider of employee benefits solutions for small to medium-sized Canadian businesses. Serving over 4,500 companies and impacting more than 50,000 employees, we specialize in designing, implementing, and maintaining customized benefit plans.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected].

The base salary range for this position is $45,000-$55,000 per annum, competitive and commensurate with experience. Details of the total compensation package will be shared during the interview process.