We are looking for a Client Manager to join our team. The Client Manager at BBD provides service and support for internal and external clients. They are responsible for managing and retaining an assigned block of business while maintaining excellent service and positive relationships with all our advisors and clients. They mentor, coach and support the development of the Customer Success team.

The Client Manager will:

• Achieve client success outcomes through a creative and innovative approach

• Manage and retain an assigned block of business in relation to plan design, cost containment initiatives and renewals

• Anticipate & recommend solutions and make decisions based on the needs of the client

• Gather and utilize client data to assist in identifying client-focused opportunities

• Building and maintain the advisor and/or Plan Administrator relationship

• Adapt to changing needs of both internal and external clients

To be successful as a Client Manager, you will need: 

• 2-4 years previous work experience or equivalent in a similar role such as insurance or group benefits or client services

• 1-2 years post-secondary in relevant field of study; training in customer service an asset

• Advanced industry and insurance knowledge - GBA Designation an asset

• Problem Solving and critical thinking skills

• Strong relationship builder, collaborator, and communicator

• Demonstrated ability to interpret and understand of complex contracts

• Computer proficiency in MS Office: Word, Excel, and databases

• Creative and innovative approach to problem solving with the ability to make decisions, being solutions oriented

• Flexibility to adapt to a changing environment
   

What's in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

Benefits by Design (BBD), a Division of People Corporation, is a trusted provider of employee benefits solutions for small to medium-sized Canadian businesses. Serving over 4,500 companies and impacting more than 50,000 employees, we specialize in designing, implementing, and maintaining customized benefit plans.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected].

The base salary range for this position is $55,000 - $70,000 per annum, competitive and commensurate with experience. Details of the total compensation package will be shared during the interview process.