Back to jobsProduces and analyses management reports to allocate work and report on trends.
Resolves customer escalation in a timely manner to avoid disruption and minimise business impact.
Plans and distributes workload appropriately to ensure that business needs and deadlines are met.
Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required.
Controls relevant costs lines in order to meet budgetary requirements.
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place.
Conduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way
Responsible for management of resourcing requirements (attrition and retention)
Governance of knowledge availability and quality of service
Act as a role model for their direct reports
Ensure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc)
