Infor are looking for a Technical Support Analyst who is passionate about delivering high-quality, customer-focused support. As part of our dynamic Global Support team, you will play a key role in resolving complex issues, supporting mission-critical applications, and ensuring our customers get the most out of their Infor solutions.

 * Provide timely and accurate technical support to Infor customers via phone, email, and web channels. 
 * Diagnose and troubleshoot software application issues, identifying root causes and proposing effective solutions. 
 * Collaborate with internal teams—including R&D, Cloud Operations, and Product Management—to drive resolution of customer-reported issues. 
 * Manage and prioritize a queue of support cases while meeting SLAs and customer satisfaction targets. 
 * Create and maintain internal knowledgebase articles, FAQs, and technical documentation. 
 * Act as a customer advocate by sharing feedback and insights with cross-functional teams to influence product improvements. 
 * Participate in product training and continuous learning to stay current with Infor technologies and industry trends. 

 * Experience in a technical support, application support, or helpdesk role. 
 * Experience in AI technology and infrastructure
 * Experience in SQL, database querying, and log analysis. 
 * Experience in a problem-solving environment where analytical thinking skills are required. 
 * Experience working independently and in a collaborative team environment. 

 * Experience with Cloud / Saas / ERP, or enterprise software 
 * ITIL certification