On-Call Support WorkerCareAngel·Guardian Angel Carers Spelthorne, Runnymede & Elmbridge
Job Description
We’re looking for a calm, reliable and caring person to join our team as an On‑Call Support Worker. This is a flexible, home‑based role supporting our care team and clients outside of standard office hours.
You don’t need to be sat at a desk — you can be at home or out locally (within 10 miles of our office area). You simply need to be contactable and ready to take calls if they come through.
This role is ideal for someone who enjoys responsibility, problem‑solving and supporting others, but also values flexibility and independence.
Pay & Allowance
£100 per week on‑call allowance (covers availability across the rota)
£12.71 per hour for any active work (calls, scheduling, emergency visits)
Mileage paid for any emergency in‑field visits
What the Role Involves - During your on‑call shifts, you’ll be the first point of contact for:
CareAngels needing support or guidance
Clients or family members calling with queries or concerns
Urgent scheduling issues (e.g., sickness, delays, last‑minute changes)
Logging information accurately into our systems
Liaising with the Registered Manager if a situation requires escalation
Emergency In‑Field Support - Although the role is primarily home‑based, you must be a driver with access to your own car, as you may occasionally need to attend urgent in‑field visits, such as:
Welfare checks
Supporting a carer who is delayed or stuck
Ensuring a client is not left without essential care
These situations are not frequent, but when they arise, you’ll be the calm, capable person who steps in to keep clients safe.
Working Pattern (Two‑Week Rota) - Your on‑call shifts follow a repeating two‑week pattern:
Week One
Mon: 17:00–22:00 (5 hrs)
Tue: 06:00–09:00 & 17:00–22:00 (8 hrs)
Wed: 06:00–09:00 (3 hrs)
Thu: Off
Fri: 17:00–22:00 (5 hrs)
Sat: 06:00–22:00 (16 hrs)
Sun: 06:00–22:00 (16 hrs)
Week Two
Mon: 06:00–09:00 (3 hrs)
Tue: Off
Wed: 17:00–22:00 (5 hrs)
Thu: 06:00–09:00 (3 hrs)
Fri: 06:00–09:00 (3 hrs)
Sat: Off
Sun: Off
This rota averages 33.5 hours of availability per week, with a balance of responsibility, flexibility and rest days.
Who This Role Would Suit? Someone who:
stays calm under pressure
enjoys helping people
is confident making decisions
is organised and reliable
communicates clearly and kindly
is a driver with access to a car
is comfortable attending occasional emergency visits
wants flexible work that fits around family or other commitments
Experience in care is helpful but not essential — full training is provided.
What You’ll Receive
Flexible, home‑based working
£100 weekly on‑call allowance
£12.71/hr for active work
Mileage for any emergency visits
Support from a friendly, experienced leadership team
Full training and ongoing development
The chance to make a real difference to clients and carers
- Position
- CareAngel
- Locations
- Guardian Angel Carers Spelthorne, Runnymede & Elmbridge
- Employment type
- Full-time
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Salary & Compensation
We offer excellent rates of pay, including holiday and travel pay, a workplace pension and a six-month bonus. We also have flexible work schedules that suit you and your lifestyle. -
Cloud 9 & Benefits
Our CareAngels get free car breakdown insurance. We offer a 'sphere' bonus every six months to those who meet the criteria. We want our colleagues to know that they are appreciated. We recognise achievements with thank you gestures. We get together at fun social events including quizzes and beach walks. We love to support charity events and to fundraise, especially if it involves baking! -
Professional Development & Training
Our first-class in-house training programme will give you the tools you need to excel in your new role. This includes specialist training, CPD and our monthly 'Wings' meetings where we learn, reflect and have fun. We offer colleagues the chance to train for an NVQ in care. We love to create career progression opportunities and to see all our colleagues succeed and thrive.
At Guardian Angel Carers, we want everyone who works with us to be able to maximise their potential and to feel valued and rewarded. Your journey begins with outstanding paid training and the support and development continues throughout your career.
Our core values are very important to us. They guide how we work, how we treat our clients and how we treat each other. We are compassionate, friendly, reliable, professional, with a real focus on quality.
If this sounds like somewhere you would thrive, then come join the team. We are expanding to support the growing number of people looking to live as independently as possible in their own home.
"Guardian Angel Carers are always committed to developing their team, and creating career opportunities. They truly care for their clients and the team. All the personal touches they deliver, going above and beyond, is why I love working for them."
Recruitment Manager
Founded by former Olympian Christina Handasyde Dick, who lived with both her Grannies growing up. She is passionate about providing the type of compassionate and professional care that she would like for her family. In 2021, Christina received an MBE for services to Home Care, particularly during the pandemic. Guardian Angel Carers now provides high quality home care services across the UK, through their friendly and reliable network of franchise business owners.
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