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Job Description
Vendavo is seeking for a Support Engineer role who will be responsible for maintaining,troubleshooting and supporting the products. The role bridges technical Support, business understanding and Customer service.
The Opportunity
The Support Engineer will be part of Vendavo's Global Support organization, providing L2/L3 technical support to enterprise customers. This is a highly technical role focused on deep investigation and root cause analysis - not scripted troubleshooting. It's a great fit for engineers or analysts looking to step into a customer-facing technical position.
THE SKILL SET
- Proficiency in SQL is essential - you must be able to independently write and execute queries for troubleshooting and data analysis.
- Strong analytical and debugging skills, comfortable reading application logs and stack traces to identify root causes.
- Excellent written and spoken English - you will engage directly with enterprise customers and be expected to communicate complex technical findings clearly and professionally.
- End-to-end ownership of customer cases, from intake through resolution - reliable, accountable, and able to work independently.
- Ability to replicate reported issues and document bugs or enhancement requests accurately for engineering teams.
- Experience with JIRA or Salesforce is a plus, but can be learned on the job.
- Flexibility to work EMEA hours as part of a global support team.
THE BENEFITS
- Professional growth and Development opportunities.
- Working within a team of friendly, skilled people where help is always within reach
- Flexible working hours
- 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
- High-end laptop (Dell or Mac)
- Competitive pay and bonus
- 18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year.
- 16 hours of paid volunteer time off per year
- Wedding gift and newborn gift allowance for employees.
- 26 weeks of paid maternity leave and one week of paid paternity leave.
- 12 wellness leaves for women employees
- Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.
- Group Term Insurance coverage up to three times of their Annual CTC . Dependents are not covered.
- Group Personal Accident coverage up to three times of Annual CTC. Dependents are not covered.
- Provident fund contributions
THE VENDAVO STORY
Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.
OUR SAAS PRODUCTS
Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here.
OUR FUNDING
We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.
OUR CULTURE & YOU
We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.
Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.
OUR TEAM IS GROWING. YOU WILL TOO.