Job Description
Summary Statement:
The Bus Runner is an integral support to both front of the house and back of the house, ensuring a memorable and seamless guest experience. The Bus Runner will assist the team by ensuring that every guest’s needs, and special requests is met.
Primary Job Duties: – Includes but is not limited to:
- Greet and welcome all guests in a professional manner.
- Maintain table cleanliness by removing finished courses and replenishing cutlery, when needed.
- Assist in the delivery of food and beverage to support food servers and fountain workers.
- Polishes silverware, glassware as needed to keep restaurant stocked at all times
- Respond to guest inquiries and requests in a timely fashion.
- Restock all required supplies and prepare venue table settings.
- Deliver beverages, including alcoholic options to guests.
- Maintain a clean, sanitized, and organized work area.
- Rotate to other Food & Beverage outlets/venues, as necessary.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Confident carrying varied sizes of trays with food and drinks.
- Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
- Other duties as assigned.
Qualifications: – Includes but is not limited to:
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Ability to competently fulfill tray service for every aspect of service to guests
Preferred:
- Previous working experience in a large, luxury resort setting.
- Excellent customer service skills.
- Ability to work varied shifts, including nights, weekends, and holidays.
Minimum Education and Experience:
- High school Diploma or equivalent
- Must be 21 years of age
- At least six months Busser or Food Runner experience in a fast-paced Luxury environment.
Preferred:
- 1 year of experience in field or equivalent.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Position required licensing
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
- Prolonged sitting/standing
- Bending and reaching
- Full Tray service to every guest
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs
- Eye/hand coordination
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.