Senior Service Delivery Engineer – Online Customer Performance

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

We are seeking a Senior Service Delivery Engineer to join our global Online Customer Performance team, where innovation knows no borders. This team leads with impact—delivering exceptional shop-to-book performance for online travel agencies (OTA) by optimizing airfare shopping capabilities and enabling cost-efficient, high-conversion solutions. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As a Senior Service Delivery Engineer supporting key OTA partners in the APAC region, you will play a critical role in driving the performance of Sabre’s advanced airfare shopping platform. This role blends data-driven analysis, customer-facing consultation and technical engagement across product and engineering teams. The ideal candidate brings a passion for digital commerce, the curiosity to master new systems, and the ability to partner effectively with both business and technology stakeholders.

Responsibilities

• Optimize fare response time, pricing accuracy, itinerary diversity and bookability across shopping platforms.
• Monitor and interpret API performance data to identify and drive improvements in shop-to-book conversion.
• Serve as a trusted technical advisor for OTA partners, collaborating on strategies to meet their unique goals.
• Investigate and resolve complex issues across platforms, tools and diagnostic reports in partnership with engineering teams.
• Influence product development by advocating for customer needs and market trends across APAC.

Preferred qualifications and education

• Minimum 5 years of experience in service delivery, product operations or technical account management in e-commerce, OTA or travel tech.
• Strong understanding of shopping optimization, digital travel flows or API-based applications.
• Demonstrated ability to communicate effectively in both English and Korean with technical and business stakeholders.
• Proven analytical and diagnostic skills with the ability to translate large datasets into actionable strategies.
• A proactive mindset and the ability to learn quickly in a fast-paced, customer-focused environment.

Benefits
Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.