Fair Ketch | Outlet Supervisor

JOB PURPOSE:                  Supervise the whole department, responsible for the                                            daily and monthly inventory, schedules, products ordering,                                           and maintain the department clean and organized.        ESSENTIAL JOB FUNCTIONS:   Must be able to convey information and ideas clearly.  Must work well in stressful, high-pressure situations.  Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary.  Responsible for assigned shift, assisting in overall management.  Supervise and coordinate assigned shift.  Assist manager in communicating new information and teaching new procedures to all marketplace associates.  Check staff punctuality.  Complete environmental checklist for dining room.  Order daily supplies or communicate inventory needs to appropriate management.  Follow up on established training steps.  Handle guest comments and complaints.  Ensure guest satisfaction.  Communicate with guests and receive feedback.  Observe, teach, and correct staff’s service.  Monitor each guest experience.  Must be able work with and understand financial information and data and basic arithmetic functions.  To be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests.  Assist with monthly inventory.  Maintain a cash bank.  Verifying guest room numbers for room charges.  Interact with other departments to ensure guest needs are satisfied.  Adhere to proper food handling procedures.  Proper knowledge of equipment use and safety procedures.  Knowledge and troubleshoot POS functions.  Serve guests under all Omni standards.      QUALIFICATIONS:   Minimum 6 months experience in a coffee house environment required. Previous supervisory experience in a food and beverage environment preferred.  Previous cash handling and face to face customer service experience required   Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers  Ability to accurately and efficiently input information into POS software  Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.  Ability to work cohesively with co-workers both within and outside of your department  Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment  Must become familiar with all coffee products and methods including coffee, espresso, specialty drinks and retail items  Able to work with management on special projects.  Able to set priorities for the team and provide feedback to others that enhances performance.  Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.   Ability to teach employees importance of, and how to greet guests and courteously solve requests  Must be able to work a variety of shifts, including weekends and holidays  Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.     ENVIRONMENT & POSITION ANALYSIS:   Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift.  Requires repetitive motion. May work both indoors and outdoors.                                 TOOLS & EQUIPMENT:   Desktop computer (Opera, GoConcierge, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals), printer, telephone, copier, fax machine and push to talk radio dispatch.