Job Description
Active in more than 20 African countries, SMT offers the whole range of Volvo equipment: Volvo Construction Equipment, Volvo Trucks, Volvo Buses, and marine & industrial engines with Volvo Penta.
We are also the official dealer of SDLG, Dressta, Sennebogen Green Line, Mack Trucks and Marcopolo buses. In its subsidiaries, SMT Africa has a permanent stock of trucks, machinery, and parts ready to be delivered.
Responsibilities
As a Business Analyst - Aftersales at SMT, you will play a central role in the continuous improvement of our Business Applications and Business Processes. Your positioning in the company allows you to be a key player of our Digital Transformation. You’re responsible for providing practical solutions that the business can implement when experiencing challenges with systems.
- Information Gathering: conduct interviews, organize meetings, and workshops to collect all necessary information ;
- Needs Analysis: collaborate with internal departments to identify business needs and user requirements related to our Aftersales & IT systems ;
- Documentation : maintain business models, functional designs, and system documentation ;
- Process Analysis: Describe, analyze, and evaluate bottlenecks as well as opportunities for improvement in our Aftersales operational processes ;
- Process Modelling: Use modelling techniques to map and optimize Aftersales processes ;
- Develop & Write functional specifications : Develop business analyses, detect opportunities, and translate them into functional specifications and user stories for IT development ;
- PowerBI reports: qualify requirements, propose solutions, test solutions and implement them ;
- Project Management: Actively participate in project management, monitor progress, coordinate actions with project teams and project managers, while respecting deadlines and budgets ;
- Monitoring Developments: Stay constantly informed of the latest trends and developments in the field of IT and process analysis.
Profile
- You hold a Bachelor or Master Degree in Business Administration, Information Technology, Computer Science, or a related field ;
- You already have a minimum of 5 years’ professional experience as a Business Analyst, consultant, or in a similar role, ideally in the services sector ;
- You are fluent in French and English languages, both written and spoken ;
- You have strong knowledge of process modelling techniques (BPM, UML, etc.) ;
- You have previous experience with Agile methodology, experience in Scrum is a plus ;
- Familiarity with business analysis tools (e.g., Excel, Power BI, SQL) is preferred ;
- You have excellent communication skills (both technical and non-technical) ;
- You are organized, methodical, and able to meet deadlines while keeping an eye on details.
Our values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.