Job Description
About Stoney Clover Lane
Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday life. We make organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift destination. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers, and in our seven storefront locations.
Job Title: Key Holder
Location: New Port Beach, CA
Department: Retail
Report To: Store Manager
Who You Are
You are detail-oriented, guest-focused, and energized by creating a memorable in-store experience. You enjoy building relationships, have a strong attention to detail, and take pride in delivering exceptional service. You lead with empathy while maintaining a strong focus on driving sales.
You are entrepreneurial with a merchant mindset and support the team in achieving sales goals. You contribute to store operations, maintain visual standards, and represent Stoney Clover Lane with energy and warmth.
Role Overview
As a Key Holder, you support store leadership in daily operations and act as manager-on-duty when needed. You are responsible for opening and closing the store, supporting the team during high-volume periods, and ensuring the store remains clean, organized, and aligned with brand standards.
What You’ll Do
• Deliver a strong guest experience through product knowledge and customization support
• Greet and engage every guest, introducing the brand and product offering
• Handle guest concerns with professionalism and a solutions-oriented approach
• Process transactions, returns, exchanges, and gift cards through POS systems
• Support daily store operations, including merchandising, restocking, and organization
• Maintain visual standards and ensure the store is clean and well-presented
• Drive sales by actively engaging on the floor and utilizing selling techniques
• Support clienteling efforts to build and maintain guest relationships
• Assist with inventory tasks, including receiving, stock levels, and discrepancies
• Maintain an organized back-of-house environment
• Support events, trunk shows, and community outreach efforts
• Provide direction and support to team members during shifts
• Act as manager-on-duty in the absence of Store Manager and Assistant Manager
What You Bring
• 1–2 years of retail or leadership experience preferred
• Strong guest service and team-oriented mindset
• Excellent communication and interpersonal skills
• Familiarity with POS systems
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Professional, reliable, and punctual
• Ability to stand for extended periods and lift up to 25 pounds
• Must be 18+ and authorized to work in the U.S.
• High school diploma or equivalent preferred
Key Attributes
• Guest-first mindset with strong clienteling focus
• Driven to achieve sales goals and support team performance
• Strong sense of ownership and accountability
• Detail-oriented and highly organized
• Positive, collaborative team player
• Energetic and engaged on the sales floor
Compensation & Benefits
• Hourly rate: $18 – $22 per hour
• 20–24 hours/week for part-time positions
• 32–40 hours/week for full-time positions
• Schedule subject to change based on business needs and events
• Health benefits available for full-time employees
• 401(k) eligibility
Why Work Here
At Stoney Clover Lane, you’ll be part of a brand that values creativity, connection, and exceptional guest experience. This role offers the opportunity to grow within retail leadership while contributing to a dynamic and fast-paced environment.