Host/Hostess

Join the Shore and Country Club as a Host/Hostess!

Job Description

Job Summary (Essential Functions):

The Host/Hostess is the first point of contact for members and guests and plays a key role in creating a welcoming and organized dining experience. This position is responsible for greeting members, managing reservations, communicating wait times, coordinating table assignments, and supporting service staff to ensure a smooth and efficient flow throughout the dining areas. The Host/Hostess helps maintain a friendly, professional atmosphere and ensures that all guests are warmly welcomed and promptly assisted.

Job Tasks/Duties:

• Warmly greets members and guests upon arrival, offering assistance and answering questions.
• Manages reservations, walk-ins, and waitlists using club systems and established procedures.
• Assigns tables strategically to ensure balanced server sections and smooth service.
• Communicates wait times clearly and courteously to members.
• Escorts members to their tables and ensures menus or specials are provided.
• Notifies servers and supervisors promptly when guests are seated.
• Helps manage the flow of the dining room by monitoring open tables, progress of meals, and upcoming reservations.
• Assists in coordinating special seating requests, accessibility needs, or larger parties.
• Supports pre-shift setup, including organizing menus, keeping the entrance and podium tidy, and reviewing reservations.
• Answers phones professionally, taking to-go orders or forwarding calls as appropriate.
• Assists with maintaining cleanliness of lobby and entrance areas.
• Provides support during peak service by helping refill waters, clearing small items, or running food when appropriate.
• Upholds all club service standards, including dress code and member-service expectations.
• Performs other duties as assigned by the management team.

Qualifications

Education and/or Experience:

• High school diploma or equivalent preferred.
• Prior experience in a hospitality, customer service, or front-of-house role is helpful but not required.
• Strong interpersonal and communication skills, with a friendly and welcoming demeanor.

Job Knowledge, Core Competencies and Expectations:

• Ability to create a warm, positive first impression for members and guests.
• Professional and calm communication, especially during busy periods.
• Strong organizational skills with the ability to manage waitlists, seatings, and reservations efficiently.
• Knowledge of dining room layout, table numbers, server sections, and service flow.
• Ability to multitask and prioritize while maintaining a polished, member-focused approach.
• Comfort enforcing club guidelines respectfully and consistently.

 

Physical Demands and Work Environment:

• Must be able to stand and walk for extended periods.
• Must be able to lift up to 30 pounds.
• Fast-paced environment with frequent interruptions and high member interaction.
• Must be available to work nights, weekends, holidays, and peak-season shifts.