Credit and Collections Specialist I (65927)

JOB TITLE:  Credit and Collections Specialist I - Jacksonville, FL

 

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Sick Time - 5 days 
• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options 
• Vision Insurance
• 401(k) with company matching 
• Life Insurance
• Discounts on Tires and Wheels 
• Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

• Review weekly aging, identify the following:
  • COD accounts in need of payment and/or reconciliation
  • Terms accounts in need of payment and/or reconciliation
  • Accounts rolling into 30 + past due.
  • Slow payers – change in payment trend/red flags
  • Payment plan and special arrangements are paid timely and brought to attention if in default
• Complete account reconciliation in timely manner
• Discuss and review concern accounts with Specialist II
• Assist with monitoring Soft Hold Orders. Ensure items are addressed within a reasonable timeframe
  • Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
  • Communicate delays and non-release with Whse/Sales Rep within reasonable timeframe
  • Address cause of hold and action plan for resolution; to avoid recurrences
• Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report
• Verbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professional
• Collection calls are made with intent to keep and improve customer relations
• Provide excellent customer service to internal team members and external customers, always
• Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
• Generate Statements
• Processes request for invoice copies, statements, refund, signed proof of delivery, timely
• Assist with variety of other task and special projects as assigned

REQUIRED QUALIFICATIONS AND SKILLS:

• 1 - 2 years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
• Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
• Experience in corporate collections and interaction with a large customer base
• Experience in a high-volume call center
• Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
• Knowledge in NetSuite a plus