Credit and Collections Specialist II (68082)

JOB TITLE:  Credit and Collections Specialist II - Jacksonville, FL

 

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Sick Time - 5 days 
• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options 
• Vision Insurance
• 401(k) with company matching 
• Life Insurance
• Discounts on Tires and Wheels 
• Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

• Monitors Soft Hold Orders. Ensures items are addressed within a reasonable timeframe
  • Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
  • Communicates release delays and non-release with Whse/Sales Rep within reasonable timeframe
  • Addresses cause of hold and resolution with Specialist I; avoid recurrences of soft hold
• Generates and monitors aging weekly, identify, address and resolve:
  • Slow Payers - change in payment trend/Red Flags
  • Accounts rolling over into 30 (+) days past due status
  • Accounts approaching Credit Line
  • Accounts in need of reconciliation; confirm resolution is completed timely
  • Payment plan and special arrangements are on track
• Prioritizes accounts that need resolution with Specialist I
• Proactively identifies, reviews, and discusses concern accounts with management
• Clearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report / monitor same with Specialist I
• Clear and professional verbal/written communication towards collection efforts
• Collection calls are made with intent to keep and improve customer relations
• Provides excellent customer service to internal team members and external customers, always
• Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
• Monitors Statement Processing
• Prepares file for accounts assigned to third party collection agency, monitor balance until paid or file closed by agency
• Training and development of new Team Members
• Schedules and communicates coverage
• Performs variety of other task and special projects as assigned

 

REQUIRED QUALIFICATIONS AND SKILLS:

• 3+ years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
• Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
• Experience in corporate collections and interaction with a large customer base
• Experience in a high-volume call center
• Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
• Knowledge in NetSuite a plus