Back to jobs
Job Description
GRISWOLD INDUSTRIES Job Description Field Service Technician B (Outside Sales-AZ)
JOB DIMENSIONS:
Job Summary:
Under general supervision, troubleshoot, service, and repair valves and electrical
controls on site and in the shop; establish rapport with municipalities, county agencies,
cities, and other water related entities; assist with
installation, schedule and perform yearly maintenance and contract work; and perform related duties as assigned.
Reports to:
Regional Sales Manager (Western Region)
Examples of Duties and Responsibilities:
Performs service on site;
Prepares and organizes supplies given work order needs;
Prepares accurate service reports in a timely manner for completed work;
Assembles, modifies, repairs and replaces valves;
Advises customers as to performance and service requirements of company products;
Performs job walks, logging valves into Link2Valves software;
Assists with warehouse duties such as packaging, shipping, ordering and receiving;
Works effectively and safely with other employees, customers, and contractors;
Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
Fully complies with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.
QUALIFICATIONS GUIDELINES:
Any combination equivalent of, but not limited to, the following:
Experience/Training/Education:
Experience in assembly, service, and repair of product lines; trained in company safety policies and procedures; will be trained at Cla-Val service school; and trained in customer and vendor relations.
Knowledge/Skills/Abilities:
Ability to communicate with company representatives, vendors, and customer representatives;
Ability to perform basic math computations;
Skilled in use of hand tools and small power tools;
Working knowledge of all product lines;
Ability to understand and follow instructions;
Ability to read and interpret schematic drawings;
Ability to organize, schedule and complete work with general supervision;
Knowledge of pricing and billing procedures;
Considerable knowledge of basic assembly and repair procedures and principles of hydraulics;
Ability to organize service orders, lay out materials and complete billing records;
Computer literacy in Microsoft Word and Excel and ability to learn job related software programs;
Ability to qualify for Confined Space Entry certificate; and
Ability to work in confined spaces.
Physical Requirements:
Ability to reach, stretch, bend, lift, move, and carry objects weighing 50 pounds or less;
Ability to move heavier objects with the assistance of others or by using mechanical devices;
Ability to operate a motor vehicle; and
Ability to perform essential functions of the job, as defined;
Reasonable accommodations provided upon request.
Special Requirements:
Possession of a valid Class C driver license and an acceptable driving record;
Ability to safely operate a motor vehicle;
Possession of successful Confined Space Entry training certificate;
Ability to use required personal protective equipment (PPE) and safety equipment;
Ability to work in valve service areas; and
Ability to travel overnight on company business as required.