Job Description
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Beverage Manager
JOB SUMMARY
The Multi-Venue Barback supports bartenders across multiple bar concepts on property, including a martini lounge, rooftop bar, and pool bar. This role is critical to the success of the bar team, ensuring bartenders have the tools, product, and support needed to deliver efficient and elevated service.
Barbacks must be highly organized, proactive, and adaptable—capable of supporting both high-end cocktail environments and fast-paced, high-volume venues. This position requires a strong work ethic, attention to detail, and the ability to anticipate operational needs across varying service styles and environment
ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- Maintain full stock of liquor, beer, wine, mixers, garnishes, and bar supplies at all times
- Prepare and restock garnishes, juices, glassware, ice, and batch items as needed
- Ensure bartenders are consistently set up for success before, during, and after service
- Anticipate needs and respond quickly to requests in real time
- Guest Services
- Keep all bar areas clean, organized, and fully operational throughout service
- Clear glassware, wash and polish as needed, and maintain par levels
- Manage trash removal, recycling, and cleanliness of work areas
- Support opening, mid-shift replenishment, and closing responsibilities across venues
- Team Support and Training
- Keeps bartenders fully stocked and prepared at all times without being asked
- Maintains clean, organized, and efficient bar environments across all venues
- Adapts quickly to changing volumes and service styles
- Demonstrates urgency, reliability, and strong teamwork
- Contributes to smooth, uninterrupted bar operations in all outlets
- Communication and Reporting
- Work closely with bartenders to ensure seamless service execution
- Communicate clearly and consistently with team members and leadership
- Support overall team success by maintaining a positive, high-energy attitude
- Assist servers and other team members when needed to support operations
- Safety & Compliance
- [Mention any duties related to maintaining a safe environment, following hotel policies, or meeting industry compliance standards.]
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in [specify relevant software or technical skills]
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Valid TABC Certification (or ability to obtain)
- Valid Food Handler Certification (or ability to obtain)
Physical Requirements
- Sitting: limited throughout shift
- Standing/Walking: Frequently on feet; moving continuously, climbing, walking for entirety of shift
- Lifting/Carrying: lifting, carrying, hauling, moving items up to 75 lbs of equipment and supplies (kegs, cases, glasses, etc.)
Working Environment
- Interior: Various outlets (martini lounge, rooftop and pool bar) and surfaces
- Exterior: Outdoor working environment varies based on outlet, will at times be exposed to weather conditions
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
-
- Minimum one year prior hotel room attendant experience
- No minimum education requirements required