Cocktail Server

JOB SUMMARY: Ensure the guests’ needs are promptly, efficiently and courteously met

Physical Requirements:

• Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats.
• Crouching (bend at knees): Occasionally. Clean; stock supplies.
• Stooping (bend at waist): Occasionally. Write orders.
• Twisting (knees, waist, neck): Frequently. Serve guests, view lounge, maneuver through crowds and staff.
• Balancing: Constantly. Carry trays and beverage containers. Set items on tables.
• Reaching (overhead/extension): Constantly. Reach overheard supplies. Serve guests and retrieve hot/cold plates at arm’s length extension.
• Handling/grasping: Constantly. Set full plates and glasses at tables, carry trays and supplies.
• Fingering/feeling: Frequently. Write orders, operate Micros machine, fold napkins.
• Pushing/pulling: Occasionally. Move chairs and tables. Average weight: 10 lbs. force. Maximum weight 20 lbs. force.
• Lifting/carrying: Constantly. Carry full trays of food and beverage; carry supplies. Average weight: 20 lbs. Maximum weight: 40 lbs.

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

DUTIES & FUNCTIONS:

Essential:

• Delivery of beverages to guests
• Follow TABC law.
• Promotes and up-sells liquor and food
• Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware and garnishes
• Follows guidelines established in regards to age identification for suspected minors and when dealing with an intoxicated customer
  Basics:
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions.
• Any other duties assigned by your immediate supervisor

Qualifications:

Hotel Operations or Customer Service experience preferred

• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs