Catering Sales Manager

If Selling, Relationship-Building, and Creating Unforgettable Experiences Are Your Strengths—Keep Reading.

At the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center, we set the standard for hospitality in Durham - and we’re not slowing down. Our properties are known for delivering exceptional events, and behind every successful experience is a sales professional who knows how to connect, close, and execute.

We’re looking for a Catering Sales Manager who brings energy, accountability, and a results-driven mindset to the table - someone who sees opportunity everywhere and knows how to turn it into revenue.

In this role, you will drive revenue growth and cultivate meaningful client relationships across the catering and events landscape. You’ll play a critical role in positioning our properties as the premier destination for meetings, social events, and celebrations.

Success in this role requires a strategic sales mindset, a passion for hospitality, and the ability to execute with precision. You’ll partner closely with Culinary, Events, and Operations teams to ensure every experience not only meets expectations - but consistently exceeds them.

Key Responsibilities

• Develop and execute strategic sales plans to achieve and exceed revenue goals while expanding the overall client base
• Cultivate and maintain strong relationships with existing clients, while proactively identifying and securing new business opportunities
• Lead the full sales cycle, including prospecting, site tours, proposal development, contract negotiation, and event handoff
• Collaborate cross-functionally with Culinary, Events, and Operations teams to ensure seamless execution and exceptional guest experiences
• Conduct market research to identify trends, anticipate client needs, and uncover new revenue opportunities
• Prepare and present customized proposals and contracts that align with client expectations and operational capabilities
• Manage and maintain an active sales pipeline, providing accurate forecasting and regular updates to leadership
• Represent the properties at industry events, networking functions, and community engagements to enhance visibility and drive business
• Deliver exceptional customer service by responding promptly to inquiries and resolving concerns with professionalism and care
• Monitor competitor activity and market conditions, adjusting strategies to maintain a strong competitive position
• Ensure compliance with all company policies, brand standards, and industry regulations

Why Join Us?

We believe that taking care of our team is just as important as taking care of our guests. That’s why we offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and long-term success:

✔ Competitive base salary + incentive opportunities
✔ Medical, Dental, and Vision coverage
✔ 401(k) with employer match (eligible after 6 months)
✔ Employer-paid Life Insurance
✔ Short- & Long-Term Disability coverage
✔ Generous Paid Time Off + 8 Paid Holidays
✔ Complimentary employee meals & free parking
✔ Family & Friends hotel and dining discounts
✔ Employee Assistance Program (EAP)
✔ Ongoing training, development, and career growth opportunities

Experience

• 2–3 years of catering sales, hotel sales, or related hospitality sales experience
• Demonstrated success in meeting or exceeding revenue goals in a competitive, fast-paced environment
• Proven ability to build, grow, and retain strong client relationships that drive repeat business

Skills & Abilities

• Strong sales instincts with the ability to prospect, negotiate, and close business with confidence
• Exceptional communication and presentation skills, with the ability to engage clients and turn conversations into commitments
• A proactive, results-driven mindset with a natural ability to identify opportunities and convert them into revenue
• Highly organized and detail-oriented, with the ability to manage multiple priorities without losing momentum
• Strategic thinker with the ability to analyze market trends and adapt quickly to stay ahead of the competition
• Proficiency in CRM systems and Microsoft Office Suite
• Strong problem-solving skills with the ability to navigate challenges calmly, professionally, and effectively
• Ability to work both independently and collaboratively as part of a high-performing team

Hospitality Mindset

• A genuine passion for delivering exceptional guest experiences - understanding that every interaction is an opportunity to create something memorable
• A commitment to going beyond expectations, embracing a service philosophy rooted in care, personalization, and attention to detail
• Takes ownership of outcomes and consistently looks for ways to elevate both the client experience and overall results