Program Director

POSITION SUMMARY:
Under the supervision of the Branch Executive Director, the Program Director
will have a lead role in supervising the aquatics department and membership
services team at the Pauline F. and W. David Robbins Family YMCA in
Cambridge, MD. The Program Director is responsible for developing, delivering
and administering programs to diverse groups of members. This includes but is
not limited to: membership development and services, swim lessons, water
exercise and safety programs. The incumbent is responsible for program
development and quality, management and supervision of staff and compliance
with association policies, licensing requirements, procedures and expectations.
The candidate must ensure the safety, well-being and personal growth of staff,
members and participants.
Annual Salary: $50,000

ESSENTIAL FUNCTIONS:
1. Incorporate and model our YMCA Christian principles of caring, honesty,
respect, and responsibility.
2. Responsible for aquatic program operations: development and marketing,
schedule of activities, staff and member communications, quality of
programming and classes, staff development, licensing and certification
compliance where applicable.
3. Lead the membership staff team in attracting, engaging and retaining
members. This includes driving a superior member experience, increasing
membership enrollment, and enhancing membership
connection/engagement, thereby increasing membership and program
satisfaction and retention. This position ensures that membership
administration operates efficiently and employs a continuous
improvement model to meet and/or exceed goals for satisfaction,
connection and engagement.
4. Manage and follow related department budgets through monthly review
and forecasting.
5. Effectively follow and enforce all aquatics safety procedures and
standards in compliance with State regulations, YMCA standards and
recommendations from insurance providers.

The Y: We’re for youth development, healthy living, and social responsibility.
Conduct lifeguard, swim lesson instructor and safety certification
trainings.
6. Ensures staff certification records are current and fulfill all in-service
standards.
7. Work in cooperation with Facilities Staff to ensure proper functioning and
maintenance of the aquatics mechanical systems and facilities.
8. Work in a team environment and encourage open communication
regarding concerns/issues with members, co-workers and supervisors.
9. Hire, develop, train, motivate, schedule and retain a team of membership
staff committed to the YMCA’s mission.
10. Implement, track and report as required for grant funded programs.
11. Perform other duties as assigned.

YMCA COMPETENCIES (Leader):
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates
a desire to serve others and fulfill community needs. Recruit's volunteers and
builds effective, supportive working relationships with them. Supports fund-
raising.
Collaboration: Works effectively with people of different backgrounds, abilities,
opinions, and perceptions. Builds rapport and relates well to others. Seeks first
to understand the other person’s point of view, and remains calm in challenging
situations. Listens for understanding and meaning; speaks and writes
effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from
one situation to another. Embraces new approaches and discovers ideas to
create a better member experience. Establishes goals, clarifies tasks, plans
work and actively participates in meetings. Follows budgeting policies and
procedures, and reports all financial irregularities immediately. Strives to meet
or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance.
Demonstrates an openness to change, and seeks opportunities in the change
process. Accurately assesses personal feelings, strengths and limitations and
how they impact relationships. Has the functional and technical knowledge and
skills required to perform well; uses best practices and demonstrates up-to-
date knowledge and skills in technology.

1. BA Degree preferred
2. 2 to 4 years of experience in a leadership role in member service and
programming related fields.
3. At least 21 years of age
4. Lifeguarding, CPR, First Aid, AED certifications and Child Abuse Prevention
training within 30 days of hire date.
5. Previous experience with diverse populations preferred.

PHYSICAL DEMANDS
Ability to plan, lead and participate in a range of activities in a variety of
outdoor/indoor settings. Mental and physical ability to deal with high stress
situations and work well under pressure.