IT Support Administrator

Job Summary: Provide support to MACOM employees for their personal computing devices, handheld devices and office productivity software tools Triage and escalate issues with IT infrastructure Primary Responsibilities: Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications) Escalate issues to Tier 3 as needed Build, maintain and deploy end user system images on devices Manage all work in service desk ticketing system Provide remote support for US International offices Perform all work according to defined process while keeping pace with fast business growth Assist in developing and documenting improvements to current processes Conduct one on one and small group training to end users on supported technologies Assist in the ordering, receiving, storage, deployment, and retirement of PC assets Work with third party vendors to augment the functions of Internal IT Travel periodically to company locations Assist other remote IT teams with activities onsite