Clinic Operations Manager - ICC

JOB SUMMARY Under the direction of the Divisional Director of Clinic Operations, the Clinic Operations Manager (COM) plays a key role in ensuring overall efficient operations of the agency’s clinic. The Clinic Operations Manager is responsible for supporting the Divisional Director of Clinic Operations with the day-to-day needs of clinic operations for behavioral health, primary care, MAT, Psychiatry, dental services, and all other service lines offered by the clinic. The COM provides direct supervision of clinic staff.  The Clinic Operations Manager develops, executes, and oversee aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, as well as assess and addresses patient access needs, and issues. The position is in-person (Mon-Fri 8:30-5pm with a 30 minute lunch). The COM interacts and coordinates with management, staff, and patients.   KEY RESPONSIBILITIES  Administrative/Project Management/Policies Ensure that all front and back office policies and procedures are current and make appropriate updates Continually assess and adjust patient flow for increased efficiencies Coordinate and delegate administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projects Participates in internal and external committees that promote and improve access to care Assist the Divisional Director of Clinic Operations in the support and management of Electronic Medical Records ensuring compliance with all applicable laws and regulations Assist with implementation and operations of new service lines, delivery models, and integration with other HR360 departments Supports the Front Desk Supervisor in ensuring insurance accuracy and assists staff in managing and resolving insurance-related work queues within the EMR Assists with internal and external audits, including preparation, documentation review, and follow-up on findings Organizational Planning/Quality Assurance Improvement  Facilitate on-going organizational development, team building, and capacity building Continually assess the Program’s strengths and weaknesses as well as the changing patient service needs Facilitate coordination of care with other HR360 programs and outside entities Supports Quality Improvement activities and works with our QI Manager to help implement standard quality improvement tools to increase quality of care Performs auditing to ensure compliance and quality of staff work Provides guidance and resources to staff to optimize productivity and ensure efficient patient access to care Works collaboratively with the Billing Manager to improve insurance accuracy across the clinic Clinic Management Supports and coordinates operations for all clinical services (behavioral health, primary care, MAT, Psych, dental services, etc.) Oversees the full lifecycle of AmeriCorps members and volunteers, including interviewing, onboarding, training, and day-to-day operations Coordinates with back office management to ensure operational efficiency In conjunction with the Divisional Director of Clinic Operations, leads team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist In conjunction with the Divisional Director of Clinic Operations, establish procedures for reception, intake, eligibility determination, assessment of non-billable sessions, and medical records filing, including scheduling of staff and task management Handles aspects of personnel management, including direct supervision and mentoring of subordinate staff In consultation with leadership, addresses patient grievances, behavioral issues, and safety concerns, Handles incoming mail Leads the design, implementation, and ongoing management of organization-wide safety and compliance training programs Assists and supports supervisors with building provider and staff schedules Managerial activities may include but are not limited to, participation in hiring, training, motivating, evaluating, and reviewing front office staff. May serve as Director in absence of Divisional Director of Clinic Operations. And, other duties as assigned.     EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS: Education and Experience Required: -Bachelor’s in related field or Minimum of 3 years community health-based program management experience or equivalent -Experience in a Supervisory role -Experience participating in and leading organizational change -Excellent leadership, organizational and communication skills -Commitment to providing nonjudgmental quality health care to those in need -Experience and commitment to working with diverse communities   Desired: -Master’s degree in related field   Background Clearance Required: -Must not be on active parole or probation    Knowledge Required: -Culturally competent and able to work with a diverse population -Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications   Skills and Abilities Required: -Detail oriented - Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data - Professionalism, punctuality, flexibility and reliability are imperative -Excellent verbal, written, and interpersonal skills -Integrity to handle sensitive information in a confidential manner -Action oriented -Strong problem-solving skills -Excellent organization skills and ability to multitask and juggle multiple priorities -Outstanding ability to follow-through with tasks -Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility -Strong initiative and enthusiasm and willingness to pitch in whenever needed