Intern - Customer Solutions
Job Description
Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.
As a Customer Solutions Intern, you will support customer order fulfilment, shipment coordination, and continuous improvement initiatives within the Customer Solutions team. You will work closely with internal stakeholders and affiliates to ensure timely order processing, accurate billing, and efficient customer operations. This role offers hands-on exposure to supply chain operations, customer collaboration, and process improvement in a global business environment.
What you will do
Support customer order processing and shipment management to ensure timely fulfilment of customer orders
Assist in backlog management by coordinating with internal teams to expedite orders and proactively communicate updates
Ensure accurate billing and credit note (CN) issuance in accordance with operational processes
Collaborate with affiliates to drive continuous improvement initiatives, including order frequency optimization, order loading, DG management, and SWAP planning
Participate in cross-functional projects and work with relevant stakeholders to support operational improvements and customer solutions initiatives.
What you bring
Currently pursuing a degree in Supply Chain, Business Administration, or a related field
Interest in customer operations, supply chain, and order fulfilment processes
Strong communication and coordination skills to work effectively with stakeholders across functions
Good organizational and problem-solving skills, with attention to detail
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
Proactive, adaptable, and willing to learn in a fast-paced operational environment.
Who we are
At WSA, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.