Salesforce Business Analyst

Main Tasks

DMS

• Responsible for Dealer Management System, assist in the management, development, and maintenance of database and processes
• Manage the entire lifecycle of dealer including Dealer due diligence, dealer agreentment, authorization letter, dealer performance, dealer evaluation, dealer report and so on.
• Handle basic inquiries from distributors & business regarding the system process, providing efficient support/training and bug fix.

Salesforce:

• Responsible for the continuous optimization of Salesforce,propose enhancements based on business needs and coordinate with project team for implementation
• Conduct system training of Salesforce and CRM for the sales team and develop training materials and user guides.
• Create a strong monitoring and tracking of sales transcations’quality and quantity
• Track system issues or bugs, coordinate resources until fix.

Others:

• Other tasks assigned based on business needs.

Education

• Bachelor degree or above

Experience

• 2+ years’ experience in channel management. Experience of Salesforce a big plus

Other skills

• Good communication skills to enable efficient collaboration across different functions;
• Fluency in oral and written English
• Enhanced analytical, critical thinking and problem-solving skills

Your ZEISS Recruiting Team