Job Description
Are you ready to take flight in a dynamic and fast-paced aviation industry
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually
Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition
At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Lounge Agent will take care of the operations related to the reception of passengers, the arrivals of flights, and the check-in process at the lounge
Job
Checks documents for shipments to be cleared for completeness
Takes care of the customs clearance and preparation in the automated system of the applicable customs documents, whereby goods are guaranteed against any import duties and various other taxes can be carried under customs supervision
If requested, explain the declaration and defend the position taken to customs
Resolves customs technical problems or matters
Keep in touch with the importer/customer regarding the progress of customs clearance and any content and value of shipments
Advises on the proper application of customs legislation and the tariff system of importers feed duties and excise duties on fellow colleagues and on customers
Signals possible tax risks and tries to prevent this
Checks the progress of documents at the customs invoice control and keeps close contact with customs officials about any delays
Maintains regular contact with consolidators and other customers regarding incoming freight
Keeps abreast of developments and regulations in the field of (international) customs
Monitors and controls in consultation, the incoming freight process with regard to Routing, Delivery service, Administration and Customer Service and provides a streamlined service to the customer
Independently writes refund letters and submits them to the Head of Logistics and for approval Doc. services
Enter the import duties and O.B. to be paid in the computer system after receipt of the document from customs
Splits the incoming documents for the administration department and the sea freight department
Ensures that all documents are entered into the computer system
Ensures that the lighter manifest is drawn up and that it is submitted to the shipping company cancellation
Coordinates transport with the transport company for containers to the warehouse or directly to the customer
Enters the correct information into the computer system after checking in the containers
Coordinates the delivery of the local transport
Prepare the documents for transit shipments and coordinate with the shipping company or Airfreight export department
Receives and handles complaints regarding pending shipments
Is able to perform all activities of a (Senior) Customer Service Agent
Carry out all activities related to the position
Comply with the
detailed in the station's QHSE Management System Manual and the manuals under your responsibility and management, ensuring compliance with the
in accordance with ISO 9001, ISO 14001, ISO 45001 and ISAGO standards
and Competencies High School diploma or GED equivalent Passionate about customer service and must have relevant work experience Experience as a passenger agent or equivalent experience in aviation field is an asset
Excellent communication skills (written and verbal) in country specific language Additional languages desirable (French language is required for the locations in the province of Quebec)
Commitment to continuous improvement Self motivated and able to work independently Attentive to detail and numerate Ability to follow processes and procedures and apply flexible approach when required Willingness to work in inclement weather Flexible to work on various shifts (days, evening, nights, weekends, and holidays) At Swissport, we believe in diversity,
, and the power of our values to drive our success
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status Visit our website at https://careers.swissport.com to learn more about Life at Swissport
Join Swissport today and be part of a team that connects the world of aviation!