Claims Specialist, Design Professional

AXA XL is an Equal Opportunity Employer

Claims Specialist – Design Professional Multiple Locations Our claims team sets us apart

Our experienced claims professionals use their specialized expertise to handle even the most complex claims seamlessly

How do you make a good thing better

You focus on excellence and creating a culture of continuous improvement

You create an environment that fosters collaboration, customer service, and colleague development

As a Claims Specialist – Design Professional, you will play a critical role in managing and resolving professional liability claims for architects and engineers.  You will interact and collaborate with regional practice leaders, brokers, and insureds on assigned accounts, taking ownership of critical issues relating to claims management.  Our professional liability claims handlers are tasked with proactively resolving and settling claims to achieve optimal outcomes

What you’ll be DOING What will your essential responsibilities include

Proactively managing Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the insured and AXA XL

Using robust technical skills and subject matter expertise, handle complex and difficult claims within authority level, with focus on setting timely appropriate reserves

Partnering with defense counsel in setting and pursuing effective and cost-efficient litigation strategies consistent with AXA XL litigation management best practices

Evaluating settlement value and negotiating claims and litigated matters within authority, as well as participating in mediations and settlement conferences

Consistently employing strategic litigation management skills throughout the life of all claims

Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring the highest level of customer service.  Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed Maintaining high-quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested

Active participation in marketing and promotional activities with some component of public speaking

You will report to the Manager of Design Professional Claims

What you will BRING We’re looking for someone who has these abilities and skills: Education:  Bachelor’s degree required; Juris Doctor (JD) preferred Experience:  Intermediate level professional liability claims-handling experience.  Experience managing, negotiating, and resolving complex claims

Licensing:  Insurance adjuster licenses for all states requiring licenses, or willingness to immediately obtain such licenses upon starting employment

Proactive and Results-Oriented File Handling:    Ability to proactively manage assigned claims, approach tasks proactively, and anticipate needs.  Proactive decision making, ability to prioritize multiple workstreams while maintaining quality

Analytical and Technical Skills:  Robust analytical and technical skills to handle complex and difficult claims applying sound judgment skills

Collaboration:  Ability to collaborate with claims management on large and complex losses.  Capability to develop and maintain productive working relationships with insureds, brokers, claim handlers, underwriters, and legal counsel.  Willingness to seek input from others as needed to achieve the best result possible for the insured and AXA XL

Communication:  Excellent verbal and written communication, presentation and influencing skills.  Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service

Ethics:  Handle responsibilities with integrity and to the highest standards of professionalism

Continuous Improvement Focused:  Willing to ask questions and explore new ideas

Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities

Client-Service Oriented:  Focus on value at all points in the claims experience, delivering on our promise to our clients

High dedication to client, team and vendor relations evidencing professionalism and diplomacy in all situations

Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed.   Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter   Learn more at Inclusion & Diversity at AXA XL | AXA XL

AXA XL is an Equal Opportunity Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive compensation and personalized, inclusive benefits that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see Sustainability at AXA XL

The U.S. base salary range for this position is $88,500 to $154,900 USD

Actual pay will be determined based upon the individual’s skills, experience and location

We strive for market alignment and internal equity with our colleagues’ pay

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits

We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers

For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.