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Job Description
- Manage relationships with operations and the customer support team of assigned key partners (Flipkart, Tata, Reliance, etc.) in the region.
- Represent the user by providing insights and feedback, to Product Managers and GTM team to ensure core metrics like CSAT, NPS, contact rate, support cost reduction, etc., are achieved.
- Develop and evolve the user experience strategy for Google product offerings based on a deep knowledge of products and local market landscapes through the partners.
- Project manage the launch of new hardware products working with partner representatives, GTM team and other cross-functional stakeholders.
- Collaborate with a global team to align, adopt and drive market-relevant partner programs such as B2B support for Pixel phones and ecosystem, Home and Health devices and subscriptions.