Service Technician II

Job Summary: The Service Technician II will service electronic, and software based medical devices in accordance with product requirements. They will troubleshoot, repair, and test complex medical devices as part of the service department activities. They will prepare the service history record for the servicing activities and will analyze the servicing records for trends and indicators of problems. Job Duties and Responsibilities: Perform troubleshooting of returned devices to confirm the reported problem and determine the appropriate repairs Interface with customers who call to request an RMA for sending a device in for service Analyze activities for trends and indicators Support the complaint investigation process as necessary Provide status of servicing activities and devices in the service process Provide continuous improvement suggestions Contribute to the overall improvement in Forj Medical Systems and processes Other duties as assigned Qualifications and Requirements: Associate degree or equivalent experience in applicable field required 3-5 years of experience working with electronic devices Trainer Certification required Soldering Certification required Must have a working knowledge of electronic circuits, test methodologies, embedded systems and electronic test equipment Meet service labor standard Ability to perform troubleshooting on several devices, exhibiting versatility Proficiency in hardware testing, software testing, test documentation development Ability to keep good records - per FDA QSR and ISO 13485 requirements Working Conditions: Must be able to lift up to 50 lbs. Subject to Mandatory Overtime requirements based on business demands Must be authorized to work in the United States