Welcome Center Associate - Membership/Welcome Desk

The Granite YMCA of the Seacoast is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This part-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community. As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong. In this role, you will: Greet members and guests warmly, build relationships, and provide exceptional customer service Act as a positive ambassador for the Granite YMCA and connect members with programs and services Serve as the first point of contact for member concerns and problem-solving Process memberships, program registrations, and financial transactions Sell memberships and programs and provide cause-driven facility tours Communicate facility usage, programs, and events accurately Qualifications Customer service experience preferred Strong interpersonal and communication skills Ability to work effectively in a fast-paced environment Experience handling financial transactions preferred Proficiency with computers and basic software (Word, Excel, Outlook or similar) Experience with SGA or similar membership software preferred Schedule & Work Environment Hourly part-time position (12-16 hours per week) Saturdays 8am to 4pm; Sundays 10am to 4pm & availability to pick up open shifts during the week Compensation & Benefits Paid Time Off Free YMCA Membership Discounts on YMCA programs and services Tuition discounts to some NH and online schools