Sr. Manager, Fraud Analytics and Dealer Monitoring

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

 

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

·       Medical, dental, and vision plans with no-cost and low-cost options

·       Annual employer HSA contribution

·       401(k) matching and immediate vesting

·       Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o   Associate / Sr. Associate: $350

o   Manager / Sr. Manager: $600

o   Director: $800

o   Executive Director: $900

o   VP or Above: $1,000

·       100% employer-paid life and disability insurance

·       No-cost health and wellbeing programs, including a gym benefit

·       Six weeks of paid parental leave

·       Paid Volunteer Time Off, plus a company donation to a charity of your choice

 

What to Expect

The Sr. Manager, Fraud Analytics and Dealer Monitoring is responsible for developing, leading, and continuously enhancing enterprise fraud analytics and dealer monitoring capabilities across the full fraud lifecycle—prevention, detection, investigation support, and control optimization. This role designs and governs a comprehensive dealer performance and risk monitoring framework, establishes early warning indicators and escalation protocols, and delivers executive-ready dashboards, reporting, and insights spanning credit performance, booking quality, funding exceptions, policy adherence, confirmed fraud, and loss outcomes. Partnering closely with Sales, Consumer Credit/Origination, Servicing, Compliance, Investigations, Digital/Data teams, and OEM stakeholders, this role translates complex, multi-source signals into actionable strategies that reduce fraud and repurchase exposure, improve time-to-detect, and strengthen dealer network health. This role also measures control effectiveness (e.g., hit rates, false positives, model/rule drift, and prevented loss estimates), drives continuous tuning and emerging-scheme response, and mentors an analytics team to deliver scalable, data-driven solutions using modern analytics and AI/ML where appropriate.

 

What You Will Do

 

1. Analytics & Insights

·       Lead the development, prioritization, and socialization of fraud-prevention insights that connect dealer behaviors to downstream outcomes (e.g., early default, loss severity, repurchase exposure), enabling earlier intervention and measurable risk reduction.

·       Oversee and drive the creation of executive-ready analytics, reporting, and compelling, evidence-based narratives for leadership and field teams by synthesizing signals across underwriting, funding, servicing, and investigations into “what happened, why it happened, and what to do next” storylines.

·       Incorporate investigation, servicing, and other multi-source risk signals into analytics deliverables to strengthen fraud detection, support case triage, and improve decision-making.

·       Measure and communicate effectiveness of fraud controls and monitoring enhancements (hit rates, false positives, time-to-detect, prevented loss estimates), and drive continuous tuning based on observed drift and emerging schemes.

·       Partners with Digital/Data teams to advance scalable fraud analytics capabilities and support the use of modern analytics, machine learning, and AI where appropriate.

2. Dealer Performance & Risk Monitoring

·       Design, implement, and oversee a comprehensive dealer monitoring framework covering credit performance, fraud risk, operational risk, compliance, and profitability.

·       Establish early warning indicators (EWIs) and escalation protocols to proactively identify dealers exhibiting adverse trends or emerging risks, including:

·       Emerging fraud schemes

·       Abnormal booking patterns

·       Funding exception trends

·       Brand-specific and cross-brand shifts in fraud typologies, dealer concentration, or customer behavior.

·       Performance gaps or drift in fraud models, rules, and vendor scores.

·       Guide the team in developing dealer risk segmentation dashboards and monitoring routines that support governance, escalation, and decision-making, leveraging large data sets and emerging technologies such as machine learning and AI.

·       Monitor dealer-level and portfolio-level performance across key metrics including delinquency, losses, booking quality, funding exceptions, confirmed fraud, and policy adherence.

3. Cross-Functional Collaboration

·       Partner with Sales, Dealer Development, Consumer Credit/Origination, Servicing, Compliance, Investigations, and Digital/Data teams to strengthen fraud detection, case support, control design, and dealer monitoring effectiveness.

·       Act as a thought partner to business and field partners, balancing risk management with growth, portfolio performance, and dealer relationship objectives.

·       Support dealer lifecycle decisions including onboarding, tiering, reclassification, remediation, and exit strategies.

·       Represent the fraud analytics and dealer monitoring function in cross-functional forums and present findings and recommendations to senior leadership and key stakeholders.

·       Act as a thought partner to Field Sales and Dealer Development teams, balancing risk management with growth and dealer relationship objectives

·       Support dealer lifecycle decisions including onboarding, tiering, reclassification, remediation, and exit strategies.

·       Partner with Consumer Credit and Origination teams to evaluate the impact of dealer behavior on portfolio performance and policy effectiveness.

4. Leadership & Talent Development

·       Lead, mentor, and develop a team of analytics professionals

·       Foster a culture of continuous improvement, analytical rigor, and business partnership

·       Set clear goals, performance metrics, and development plans for team members

What You Will Bring

·       Minimum 8 years’ experience in operational analytics development, data analysis and building data insights and supporting narratives

·       Minimum 3 years supervisory experience

·       Bachelor’s degree in Finance, Economics, Business, Statistics, Data Analytics, or a related field.

·       Master’s degree preferred.

·       Proven experience in fraud analytics, fraud risk management, or fraud strategy.

·       Working knowledge in developing or monitoring fraud detection rules, models, or early warning indicators.

·       Working knowledge measuring control effectiveness, false positives, hit rates, and model/rule drift.

·       Strong cross-functional experience with Compliance, Investigations, Credit, Sales, Servicing, and Data/Digital teams.

·       Proficiency with SQL, Python/SAS, BI tools, and preferably machine learning/AI applications in risk analytics.

·       Demonstrated experience managing dealer performance analytics and/or dealer risk oversight within a captive or auto lender

·       Strong analytical skills with the ability to interpret large, complex datasets.

Advanced proficiency in data and reporting tools (e.g., SQL, Tableau, SAS, Python, or similar)

·       Strong understanding of auto finance KPIs, dealer economics, and performance drivers

·       Ability to design scalable dashboards and monitoring tools for senior and field leadership.

·       Strong presentation and executive communication skills

·       Proven leadership experience managing and developing high-performing teams

·       Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·       Ability to successfully manage, train, develop and mentor direct reports.

·       Strong written and verbal communication skills including ability to present to leadership.

·       Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders.

 

 

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

 

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

 

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].