Job Description
- Full Time, Permanent Roles
- Location: Ashfield, NSW
- Salary $90,188 + Super + NFP Salary Packaging
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Find out more about us and our purpose.
Your opportunity
Our Community Living Support (CLS) service is a recovery-focused program designed to support individuals experiencing mental health challenges to live well in their communities. The service provides tailored, strengths-based support that promotes independence, builds daily living skills, and connects people with the services and networks they need to thrive.
We are looking for a Senior Recovery Case Worker to play a pivotal role in supporting people to rebuild their lives and achieve lasting wellbeing. In this role, you will lead the delivery of person-centred, recovery-oriented support to individuals with complex needs; helping them overcome barriers, strengthen independence, and reconnect with their community. Working collaboratively with a range of internal and external stakeholders, you will bring both expertise and compassion to complex case coordination while contributing to a high-performing, values-driven team.
Your key responsibilities will be to:
- Deliver high-quality, person-centred case management to individuals with complex needs using a recovery-oriented approach
- Conduct client intake, assessments, and develop holistic, strengths-based case and safety plans
- Provide outreach and practical support to assist clients with daily living and independence
- Coordinate care, referrals, and stakeholder collaboration to achieve positive client outcomes
- Facilitate group programs and contribute to the development of client support activities
- Maintain accurate documentation, case notes, and reporting in line with compliance requirements
- Build and maintain strong relationships with clients, colleagues, and external service providers while providing guidance and mentorship within the team
Requirements for success
- Relevant qualification in community services, mental health, or a related field (or equivalent experience)
- Current and valid Working with Children Check and a valid Driver’s licence
- Demonstrated experience supporting people with complex needs in a community or mental health setting
- Strong understanding of recovery-oriented practice and person-centred approaches
- Proven ability to manage complex caseloads and make sound, independent decisions
- Excellent communication and relationship-building skills with clients and stakeholders
- Ability to work autonomously while contributing positively to a team environment
- Strong administrative and digital skills, including case management systems and reporting
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]
Find out more about a career with Mission Australia.
How to apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you