Inside/Counter Sales Associate
Job Description
Inside Sales / Counter Sales Associate
Allied Supply Company – Cincinnati, OH
Full-Time | Competitive Pay + Profit Sharing
About Allied Supply Company
Allied Supply Company is a family-owned distributor serving the HVACR and air filtration industries for more than 90 years. We are committed to providing exceptional customer service, supporting our employees' growth, and building long-term relationships with customers and vendor partners.
Position Summary
Allied Supply Company is seeking a motivated and customer-focused Inside Sales / Counter Sales Associate to join our Cincinnati team. This role supports customers by processing orders, providing product recommendations, and ensuring a positive customer experience. The ideal candidate enjoys working with people, solving problems, and learning technical products in a fast-paced distribution environment.
Key Responsibilities
• Assist customers in person, by phone, and through email
• Process sales orders, quotes, returns, and inquiries accurately
• Recommend products based on customer needs and applications
• Support customers with product information and order status updates
• Follow up on quotes and open orders
• Coordinate with vendors, warehouse personnel, and other departments to ensure timely fulfillment
• Support inventory activities, including receiving, stocking, and order pulling as needed
• Maintain a clean, organized, and professional sales counter area
• Resolve customer concerns in a timely and professional manner
Qualifications
• Previous experience in customer service, sales, retail, wholesale distribution, or a related field preferred
• Experience working with contractors, maintenance professionals, or trade customers is a plus
• Strong communication and interpersonal skills
• Mechanical aptitude and willingness to learn technical products
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Basic computer skills and ability to learn business software systems
Benefits
• Profit sharing program
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Stable, long-established company with opportunities for career growth and advancement
• Training and development opportunities
What Success Looks Like
• Provides excellent customer service and builds strong customer relationships
• Accurately processes orders and resolves issues efficiently
• Demonstrates product knowledge and a willingness to learn
• Contributes to branch sales goals and overall team success
• Maintains a positive, professional attitude in daily interactions
Allied Supply Company is an Equal Opportunity Employer.