Back to jobsHandle inbound and outbound calls from customers and dealerships to an exceptional standard.
Respond professionally to customer emails and letters.
Maintain accurate records of interactions, applications, and transactions.
Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.
Ensure compliance to HFE policies and relevant legislation, especially around forbearance and vulnerable customers.
Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed.
Identifying and referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
Achieve a high pass rate on quality assurance conducted on your interactions.