Back to jobsTo process all orders that arrives within the division on a daily basis so that orders arrive with the customer as quickly as possible.
To respond to all telephone requests and queries in a timely manner, ensuring that a high level of professional service is provided to customers at all times.
To resolve any invoice queries in a timely manner, ensuring that customer receive a satisfactory resolution as quickly as possible.
To maintain and update individual accounts files, ensuring that all information retained is accurate and up to date.
Conduct pre-order checking to ensure that every order that is process meets internal regulations and ensuring that all contract orders have signed contracts before processing.
To liaise with internal and external parties including distributors, ensuring that a high level of professional service is provided at all times.
To carry out departmental tasks as identified for each day, following all procedures accurately in order to maintain high standards at all times.
To assist in a customer service capacity in other product areas of the department, ensuring that the division operates as effectively as possible.
Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates; checks stock and expediting information.
Enters and maintains database records of customer profiles and prepares and maintains status reports.
Processes and adjusts database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests.
Maintains knowledge of company products and customer service processes.
Administration of all customer orders correctly and in adherence to Order Administration policies and procedures.
Ensure complete accuracy of order upon sending to finance
Ensure that all Service Level Agreements and KPIs are met per given job task.
Adhere to all policy and procedure at all times, and escalates to Team Leader/Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company.
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Customer Service/Adinn (GERMANY - MATERNITY LEAVE COVERAGE)
SulzbachPosted 3 weeks ago
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