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Job Description
Key responsibilities
- Provide first point of contact to customers/visitors/callers
- Troubleshoot customer issues to determine service level required for proper resolution
- Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area
- Monitor open orders ensuring timely completion and closure of service appointments by technicians
- Create estimates for customers – review estimates greater than $5,000 with District Service Manager
- Quality control check for completed work orders prior to invoicing
- Manage DOT hours of service for Technicians under purview