Back to jobsLead and manage a team of ~13 consultants with varying levels of experience, autonomy, and specialism
Own overall delivery quality, ensuring adherence to SDLC processes, governance, and documentation standards
Manage team capacity and workload allocation based on both availability and individual skillsets
Propose enhancement on Workday that enable the client to get productivity gains
Act as the primary escalation point for both client and internal stakeholders
Build, maintain, and leverage strong relationships across the client organisation, including senior leadership
Navigate a high-pressure client environment, responding effectively to real-time challenge and scrutiny
Work closely with global stakeholders, adapting communication and delivery styles to regional differences
Maintain oversight of delivery metrics, reporting on performance, risks, and progress
Ensure all work is appropriately governed, approved, and aligned with agreed processes
Drive continuous improvement and identify strategic opportunities aligned to the client’s future roadmap
Mentor and develop less experienced consultants, while maintaining engagement and discipline among senior team members
Facilitate clear, structured communication across stakeholders with differing priorities and motivations
Lead or support client meetings, including presenting updates, handling challenge, and managing expectations
Collaborate closely with the Quality Assurance Manager to ensure alignment on quality standards, delivery approach, and risk mitigation across all Workday engagements with the client